Frequently Asked Questions

Q: Where is my package?!

A: Tracking numbers are provided at the bottom of every dispatch email.

If North Island non-rural: Overnight shipment. Parcels should arrive by 5pm Tuesday (if ordered for Monday dispatch) or 5pm Thursday (if ordered for Wednesday dispatch). If your package does not arrive by 5pm the following day, please contact me.

If South Island, or Rural: 2 - 3 days target delivery (can now also do overnight for an extra fee). Please order for Monday dispatch when possible. Parcels should arrive by 5pm Thursday (if ordered for Monday dispatch). If ordered for Wednesday dispatch, please contact me if the parcel has not been received by 5pm Friday. Orders shipped on Wednesday may be delayed over the weekend if shipping issues occur.

It is always best for iNZect Direct to chase up any delay/issue with the courier. Fortunately the couriers do an amazing job given the volumes sent vs. rare delays. Consider setting up a standing order if you will be a regular customer.

Also, please do not worry about your insects! I have been shipping insects for 12 years and they are plenty hardy to handle a few extra days in the mail system and still arrive alive and ready for feeding out; especially with our raising practices, shipping containers, and generous overcount. Happy to replace when things go wrong, thankfully any issues are rare.

Q: When do you send the crickets?

A: Monday and Wednesday each week so please have orders in by 8am on any given shipping day. If you are a regular client, consider setting up a standing order.

Q: How do I keep the crickets alive once they arrive?

A: Providing fresh vegetables, such as sliced carrot or potato, is very important if you want your crickets to survive. See the Care page for full details.

Q: Will there be both male and female crickets in my order?

A: Yes, you should always get a mix of males and females. If you have time and patience to breed your own, winged insects are ready to breed and the large, pre-winged insects are almost ready to breed.

Q: Do you supply any other insects?

A: Currently, Inzect Direct produces premium feeder Crickets and Black Soldier Fly Larvae. Subscribe to our Newsletter to receive new product announcements.

Q: Do you allow pickups?

A: No - It is more economical and convenient for everyone if all product goes via courier.

Q: Are your crickets fit for human consumption?

A: No, not officially. Inzect Direct is focused on providing feeder insect for animal/pet insectivores. The crickets have been successfully taste-tested by us, but Inzect Direct accepts no responsibility or liability if a human client chooses to eat our crickets and cannot recommend it.

It is possible to get an exemption for one off events such as the Wild Foods Festival.

Q: What are your payment options?

A: Payment to precede shipment on all orders (excluding some trade clients). 

Payment can be made into our ANZ account or via Credit & Debit cards using PayPal's secure platform.

Thanks for taking the time to read the above. If you have any further questions please feel free to contact me via the contact page.